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Privacy Policy

What is this Privacy Policy for?

 

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

 

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all EU laws and requirements for user privacy.

 

Contact & Communication – updated to reflect GDPR

Our privacy policy sets out what personal buyer information we receive from our customers, how we use it and under what circumstances, if any, we will share it with other parties. We abide by and are compliant with the General Data Protection Regulation (herein referred to as “The GDPR”) which comes into effect on 25th May 2018. We are committed to keeping buyers’ personal information secure and confidential.

Lawful Basis for Processing Personal Data
For the purposes of The GDPR, we are the Data Processor when selling across all platforms, and process all personal data lawfully, fairly and in a transparent manner. Under Article 6 of The GDPR, the lawful basis on which we process personal data received from our customers is that of “Contract” - whereby processing is necessary in order to fulfil buyer orders and enquiries. We retain basic information provided by our customers, such as transaction information for internal financial accounting purposes. It is a legal requirement to retain this information for a period of 7 years.

Data We Receive: Personally Identifiable Information
We receive personally identifiable information from our customers only when it is voluntarily submitted by buyers when placing an order with us. The data we receive includes: name, billing address, delivery name, delivery address, e-mail address (in encrypted format), telephone number, date of order, items ordered, value of items ordered, chosen method of delivery. We do not sell or rent personally identifiable information to any third party for any purpose.

How we use buyers’ personal information
We may use any personal buyer information to:

·         process and dispatch buyers’ order/s

·         carry out regulatory checks to meet our legal obligations

·         prevent and detect crime

·         develop and improve our products

·         undertake anonymised statistical analysis (we won’t be able to identify individuals from this data)

We treat all information we hold about buyers as private and confidential. We will not reveal any personal details or details concerning buyers’ orders to anyone not connected with us, unless:

·         a buyer asks us to reveal the information, or we have a buyer’s permission to do so

·         we are required or permitted to do so by law

·         it is required by law enforcement, fraud prevention or credit reference agencies

We will need to share buyer personal information with service providers and other contractors only to fulfil orders buyers placed with us.  Examples of which are the Royal Mail, DPD Local and UPS, all of which have their own policies on data protection, and links to their policies are listed below.

We do not send out marketing information.  Customer details are used only for the purposes of discussing orders, and never for any other purpose.  Details are only stored for our customers who have repeat business with us; companies who order multiple ID Cards.  Details are stored offline.

Data Subject Access Requests
Under the GDPR buyers are entitled to obtain from us (the Data Processor for the purposes of The GDPR) a copy of the data held concerning them and to have any inaccuracies in the data rectified. We are obliged to provide this data to within 1 calendar month of the request and free of charge.

 

Use of Cookies

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo). 

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

May 2018 Edited & customised by: ID Card It Ltd, 524a Hitchin Road, LU2 7UE.